Managed IT. Aligning technology with your business goals
Managed services provide the foundation for modern businesses to operate efficiently, securely, and at scale. By aligning IT infrastructure with your strategic goals, we help reduce downtime, improve performance, and support growth—so you can focus on what matters most.
95%
Customer Satisfaction
10000+
Monitored Devices
60+
Team members
Proactive Monitoring
Reduce downtime with early detection
Your infrastructure should support your business at all times. JEM's proactive monitoring helps detect issues early so they can be resolved before they cause disruption.
We provide oversight across your IT environment including servers, networks, endpoints, and cloud platforms. This helps reduce downtime, improve reliability, and maintain performance without added complexity.
- Actionable alerts. We monitor system health, performance, and availability, so you're notified early and can respond before users are affected.
- Security-aware monitoring. Monitoring includes detection of unusual activity, misconfigurations, and known risks that could affect your security posture.
- Intelligent escalation. When thresholds are met, we take action or notify your team. This reduces manual effort and helps prevent extended outages.
With proactive monitoring in place, your systems are reviewed continuously, alerts are meaningful, and problems are addressed before they grow.
Scalable support for your environment
Whether you're managing one site or several, our monitoring adapts to your needs. We provide consistent reporting, smarter alerting, and support to keep your business running smoothly.
Total visibility
Clear, actionable IT reporting
Stay in control of your IT environment with customised reports built for clarity and compliance. Whether it's software licencing, system health, or endpoint activity, JEM delivers consistent and easy-to-understand reporting to support informed decision-making.
From high-level executive summaries to detailed technical audits, we tailor your reporting to meet policy requirements, support internal reviews, and keep your organisation prepared for external audits.
Secure your future
Reliable backup management made simple
Data loss doesn't come with a warning. With JEM's managed backup services, your business-critical systems and data remain protected, verified and ready to recover at all times.
We manage everything from local and cloud-based backup strategies to compliance alignment and regular testing. That means reduced risk, faster recovery, and peace of mind.
- Automated and monitored. We schedule backups across servers, databases and endpoints, with ongoing checks to detect failures or missed jobs in real time.
- Encrypted and compliant. Backups are encrypted during transfer and storage, and managed with practices designed to align with common data protection expectations.
- Rapid recovery. From individual files to full system restoration, we help you recover quickly and minimise downtime when it matters most.
Your data is core to your business. We make sure it stays protected, accessible, and recoverable without adding extra burden to your team.
Resilience built in
Our backup services are designed for continuity. With multiple layers of protection, secured restore points, and tested recovery processes, we keep your business prepared for the unexpected.
Service Desk
Scalable support your team can rely on
Our service desk provides fast, efficient and personalised support for your team. We focus on proactive problem-solving, clear communication and a great end-user experience. Whether it's day-to-day questions or more complex technical issues, we're here to help.
- Fast response times
- Get quick support resolution with clear communication and minimal disruption to your team.
- End-user support
- Support for desktops, laptops and accounts, tailored to your organisation's needs.
- Clear ticket workflows
- Organised ticketing and escalation processes ensure nothing gets missed or delayed.
- Friendly, local support
- Real people, based in Australia, who understand your environment and are ready to help.
- After-hours availability
- We offer after-hours assistance for urgent issues outside of regular business times.
- Reporting and insights
- Track support trends, common issues and resolution times with our customer portal.
Cloud Management
Simplifying your cloud journey
Managing cloud infrastructure doesn’t need to be complex. JEM helps you plan, operate, and optimise your cloud environment so it aligns with your business goals and budget.
- Cloud governance & cost control. Stay on budget while ensuring policies and compliance are maintained.
- Security & performance monitoring. Protect your workloads and keep systems running at peak performance.
Our team works across platforms like Microsoft 365, Azure, and other cloud ecosystems to ensure your services are integrated, reliable, and compliant.
- Migrations & integration. Smooth transitions between environments with minimal disruption.
- Licencing, backups & access control. Full management to keep your cloud environment secure and well-organised.