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Existing Customers
If you're an existing customer and need assistance, we're here to help! See the options below to get in touch with our support team.
- Send through an email to our support team for assistance.
Call
- You can reach our support team by phone at
(02) 8860 7500. Emergency after hours support is available for clients with applicable contracts. - If one of our support technicians is available, we will begin assisting you with your query immediately. If the support team is under higher support load, we will supply you with a case number.
Managed Services Agent
- Managed computers have a support agent installed that allows you to submit support tickets directly to our team. Check the system tray in the bottom right of your computer for the JEM Support Agent icon.