The continued success and productivity of business starts with an efficient and reliable infrastructure. You can be confident that your systems are running smoothly with JEM’s Remote Monitoring and Management (RMM) for all critical systems and devices. The RMM service provides our managed services team with vital system information ranging from early warning signs and on-going issues to complete failures allowing us to form a plan of attack to resolve any issues. The ability to eliminate technical issues before potential system failure prevents extended periods of downtime and data restoration costs.
JEM provides affordable 24/7 proactive monitoring on critical devices and services to ensure that any failure or issue is quickly resolved so that downtime can be minimised or avoided altogether. JEM’s monitoring capabilities include, though are not limited to:
- Servers and virtual infrastructure
- SAN, NAS and storage
- Routers, firewalls and UTM devices
- Internet (WAN), site-to-site and VPN links
- Network switches
- Hardware components
- Critical services, programs and ports
- Workstations and notebook monitoring
- Anti-virus
Whether you need a custom report to analyse the status of antivirus or a comprehensive overview of the big-picture, JEM’s Managed Services clients benefit from daily, weekly and monthly IT reporting. We know that professional reports are essential for management, investors or boards and our team is dedicated to ensuring that your reports include all the required data and analysis in workable and easy to present formats.
Reports can provide your organisation with detailed information about the IT environment, efficiency and problem areas. While they are entirely customisable to meet any internal requirements, example reports include:
- Monthly IT system health overview
- Backup status reporting
- IT hardware asset management
- IT software asset management
- System performance reporting
- Remote support time and ticket information
- Event and intrusion information
On-demand auditing means our clients are never in the dark when it comes time for licensing checks. We can produce a range of software audits and filters to obtain precise information site-wide.