Proactive IT solutions
Comprehensive Managed IT Services & Support
Our Expertise, Your Success
Australia-wide technology solutions - from strategy and security to cloud, networks, and support.
We're proud to be ISO 27001certified, find out what this certification means for your business. Read more.
Managed IT Services
Ongoing support and management of your IT environment, aligned with business outcomes.
Cyber Security
Improve your security posture with practical, risk-based strategies and protection.
Procurement
We source and manage your IT assets with lifecycle visibility and vendor alignment.
Backup Management
Reliable backup and recovery processes that safeguard your systems and reduce downtime.
IT Consulting
Expert guidance to align IT decisions with business strategy and risk management.
Project Management
Structured delivery of infrastructure, cloud, or modernisation projects.
Digital Transformation
Support for designing systems, processes, and environments that enable modern work.
Auditing & Reporting
Visibility into system performance, compliance, and support activity.
Why choose JEM Managed IT Services?
We build trust through honest, transparent relationships, allowing us to effectively design, deliver and manage technology for your business.
Best in class software and hardware
We use the latest technology to ensure your systems are secure, efficient, and reliable. Our partnerships with leading vendors allow us to provide you with the best solutions.
Hassle-Free Implementation
Our dedicated projects team will help you with your onboarding needs. Whether you're migrating from another provider or starting fresh, we ensure a smooth transition.
24 / 7 Proactive Monitoring
We monitor your systems around the clock to ensure optimal performance and security.
Automated Maintenance
Our automated maintenance processes ensure your systems are always up-to-date and secure.
Advanced Reporting
You gain full visibility into your IT environment, system health, and security posture.
Your trusted IT partner for a simpler, smarter future
At JEM, we remove the complexity from IT. As your dedicated managed services partner, we provide proactive support, strong cyber security foundations and modern systems tailored to how your business works.
End-to-End IT Support
From day-to-day troubleshooting to maintaining core systems, we support your users and your environment with clarity and care.
Security-First Approach
We embed cyber security into every aspect of your IT environment, helping you reduce risk and meet compliance obligations.
Ready to simplify your IT?
Contact us to learn how JEM's managed services can support your business and reduce complexity. Contact us
Transparent Support & Defined Response Times
We believe in complete transparency and clear communication. Our service levels are built around predictable response times, ensuring you're never left wondering when help will arrive. From issue triage to resolution, we keep you informed at every step.
Service Desk
Our team monitors service levels closely to ensure we meet or exceed agreed response and resolution times.
Auditing & Reporting
We provide live insights into system health and ticket status, keeping you fully informed at all times.
Proactive communication and transparent SLAs give you confidence that every issue will be handled quickly and professionally.
Real-Time Analytics & Insights
Our analytics tools provide real-time visibility into system performance, user activity, and security events to help us make informed decisions.